Refund policy
Refund and Exchange Policy
Building strong relationships with customers based on exceptional service, trust and integrity is very important to us. We want all our customers to be happy with purchases made at Paisley’s Antique Jewellery!
Refunds
When listing items we try our best to describe each piece of jewellery as accurately as possible and we include multiple photographs on our product pages. We understand that nothing can replace seeing an item in person. Because of this, if you receive an item that you ordered, and it is not what you expected or hoped for, we will take it back for a full refund of the cost of the item (excluding the shipping cost), provided you inform us within 24 hours of receiving it, and send it back to us within 7 days, in the same condition that it was received, together with all packaging and your digital invoice.
Please ensure when returning the parcel that the products are properly protected. We have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel).
We will offer you a full cash refund of the cost of the item via EFT. Please allow 3-5 working days for the processed refund to show up on your statement. The purchase price is the amount you paid for the product and does not include any delivery costs.
You are also welcome to choose a credit refund, in which case you may use the credit towards another item on our website that you might prefer.
Exchanges
We will gladly exchange a purchase provided you inform us within 14 days of receiving it, and send it back to us within 7 days, in the same condition that it was received, together with all packaging and your digital invoice.
If you wish to exchange a product, you will be given store credit that you will be able to use towards your next order. Please note that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
Please ensure when returning the parcel that the products are properly protected. We have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel).
You are responsible for postage costs of returning the item. We recommend using registered mail and trusted courier services to return items, as we are not liable for any items lost in the post.
If you have any further questions regarding exchanges and refunds you are welcome to contact us by sending an email to heleenb@paisleys.co.za.